TERMS AND CONDITIONS OF SALE
These general conditions of sale (hereinafter the "General Conditions" or "General Conditions of Sale" or "GCS") apply to any purchase made by a natural person with the status of consumer (hereinafter the "Customer"), on the Internet Site : Laprisienne-officielle.com (hereinafter referred to as the "Site") from AEJ CORP LTD, a company incorporated under the laws of the United Kingdom with a share capital of 1000 GPB, registered under number 15099234, whose registered office is located at 126 East Ferry Road, Canary Wharf, Dept 5394, London, England, E14 9FP, represented by its director, Mr Jules COTTEREAU, duly empowered for the purposes hereof (hereinafter referred to as the "Company"), e-mail address: aejcorpltd@gmail.com telephone number: 0771949714 (hereinafter referred to as the "Seller").
These General Terms and Conditions of Sale govern the sale and delivery of Products ordered by Customers from the Vendor via the Site.
They are accessible and printable at any time via a hypertext link available on the Site's home page.
IMPORTANT
Any Order placed on the Site implies the Customer's unreserved acceptance of these General Terms and Conditions of Sale.
Definitions : The terms used below have the following meanings in these General Terms and Conditions of Sale:
"Customer" refers to the Vendor's co-contractor, who warrants that he/she is a consumer as defined by French law and jurisprudence. As such, it is expressly stipulated that the Customer is a natural person acting for purposes that do not fall within the scope of his or her commercial, industrial, artisanal, liberal or agricultural activity.
" Order": refers to the purchase of Products by a Customer on the Site.
" Account": refers to the space dedicated to the Customer and associated with all data supplied by the Customer, hosted on the Site. Access to the Account is via the Customer's Identifiers.
" Identifiers": refers to the e-mail address or identifier chosen during registration, and the password chosen by the Customer, required to access his/her Account on the Site.
"Delivery": refers to the first presentation of the Products to the Customer. Delivery": refers to the first presentation of the Products ordered by the Customer at the delivery address indicated at the time of the Order.
" Products": refers to all Products marketed by the Vendor on the Site, namely rare Products (Scarf, Kimono, Dress, Beret, etc.). "Site": designates the Internet Site of the Vendor accessible at the following address: Laparisienne-officielle.com "Territory": refers to Metropolitan France.
Subject
The present General Terms and Conditions of Sale govern the sale of Products by the Vendor via the Site.
The Customer is clearly informed and acknowledges that the Site is intended for consumers and professionals, but that the present General Terms and Conditions of Sale govern only the sale of Products on the Site to consumers.
Acceptance of general terms and conditions
The Customer undertakes to read the present General Terms and Conditions of Sale carefully and to accept them expressly, before proceeding with the payment of an Order for Products placed on the Site.
The present General Terms and Conditions are referenced at the bottom of each page of the Site by means of a link accessible at the following address Laparisienne-officielle@gmail.com and must be consulted before placing the Order. The Customer is invited to carefully read, download and print the General Terms and Conditions of Sale and to keep a copy of them.
The Vendor advises the Customer to read the General Terms and Conditions of Sale with each new Order, as the latest version of the said General Terms and Conditions of Sale applies to all new Orders for Products.
By clicking on the "Add to Cart" button to place the Order, and then on the second "Confirm Order" button to confirm said Order, the Customer acknowledges having read, understood and accepted the General Terms and Conditions without limitation or condition.
Ordering products on the site In order to purchase a Product, the Customer must be at least eighteen (18) years old and/or have legal capacity and be a consumer.
5.1. Product characteristics
The Vendor undertakes to present in a clear, legible and comprehensible manner the essential characteristics of the Products and the compulsory information that the Customer must receive in accordance with French legislation, and to verify their accuracy.
These characteristics and information appear on the product sheets on the Site.
These sheets contain, in particular, the description, composition, format, instructions for use and price of the Product.
The Customer undertakes to read this information carefully before placing an Order on the Site.
All Products sold by the Vendor on the Site comply with current European legislation and with the standards applicable in France.
The Customer is required to read carefully the various warnings appearing on the sheets describing the Products, and in particular the various recommendations for use, before proceeding with any Order.
5.2. Order procedure
Product Orders are placed directly on the Site. To place an Order, the Customer must follow the steps described below (please note, however, that depending on the Customer's start page, the steps may differ slightly).
5.2.1. Product selection and purchase options
The Customer must select the Product(s) of his/her choice by clicking on the relevant Product(s) and choosing the desired quantities. Once the Product has been selected, it is placed in the customer's shopping basket. The customer can then add as many Products as he or she wishes to the basket.
5.2.2. Orders
Once the Products have been selected and placed in the shopping basket, the Customer must click on the basket and check that the contents of the Order are correct (including the quantity, characteristics and references of the Products ordered, the billing address, the means of payment and the price) before validating its contents. Once the Customer has validated the contents of the basket and logged in/registered, an automatically completed online form will be displayed, summarizing the price, applicable taxes and delivery charges. The Customer can then proceed to pay for the Products using the chosen method of payment, by following the instructions on the Site and providing all the information required for invoicing and delivery of the Products. For Products for which options are available, these specific references appear when the correct options have been selected. Orders placed must include all information necessary for the proper processing of the Order.
5.2.3. Acknowledgement of receipt
Once all the steps described above have been completed, a page appears on the Site to acknowledge receipt of the Customer's Order. A copy of the Order acknowledgement is automatically sent to the Customer by e-mail, provided that the e-mail address communicated via the registration form is correct.
It is specified that the Order summary as well as the confirmation e-mail may be kept and printed by the Customer.
5.2.4. Invoicing
During the Order procedure, the Customer must enter the information required for invoicing (the sign (*) indicates the mandatory fields that must be filled in for the Customer's Order to be processed by the Vendor. In particular, the Customer must clearly indicate all information relating to Delivery, in particular the exact Delivery address, as well as any access code to the Delivery address. The Customer must also specify the chosen method of payment. Neither the order form that the Customer draws up online, nor the acknowledgement of receipt of the Order that the Vendor sends to the Customer by e-mail, constitute an invoice. Whatever the method of Order or payment used, the Customer will receive the original invoice inside the parcel upon delivery of the Products.
5.3. Order date
The Order date is the date on which the Seller acknowledges receipt of the Order online. The lead times indicated on the Site only begin to run from this date.
5.4. Prices
For all Products, the Customer will find on the Site prices displayed in euros inclusive of all taxes, as well as the applicable delivery charges (excluding packaging and gifts, depending on the delivery address and the carrier or mode of transport chosen). In particular, prices include Value Added Tax (VAT) at the rate applicable on the Order date. Any change in the applicable rate may affect the price of the Products from the date on which the new rate comes into force.
The applicable VAT rate is expressed as a percentage of the value of the Product sold.
The prices of the Vendor's suppliers are subject to change. Consequently, the prices indicated on the Site may change. They may also be modified in the event of special offers or sales.
The prices indicated are valid, except in the case of gross error. The applicable price is that indicated on the Site on the date the Order is placed by the Customer.
5.5. Product availability
The Vendor undertakes to deliver the Product on the date or within the period indicated to the Customer, unless the parties have agreed otherwise. The unavailability of a Product is indicated on the page of the Product concerned. In any event, if unavailability was not indicated at the time the Order was placed, the Vendor undertakes to inform the Customer without delay if the Product is unavailable. In theevent that a Product is unavailable, the Vendor may, if the parties agree, offer a similar item.
Alternative Products of equivalent quality and price, accepted by the Customer. If the Customer decides to cancel his Order for unavailable Products, he will obtain a refund of all sums paid for the unavailable Products no later than fourteen (14) days following the date on which the contract was terminated.
Online feedback. Within 5 days of shipment of Products purchased on the Site, the Customer will receive an e-mail allowing him to leave a review of his purchasing experience.
The notice on the Product will be visible on the Product sheet and on the Site's home page.
As part of the online posting of notices on the Site, the Seller hereby expressly undertakes to provide users with fair, clear and transparent information on the publication and processing of notices posted online. In this respect, the Vendor undertakes in particular to display the date of the review and any updates.
The Vendor moderates reviews on the basis of the following criteria: offensive, defamatory, racist or illicit content.
The Vendor may classify published online reviews according to the following criteria:
The date of the review and the date of any updates;
The date of the consumer experience concerned by the review.
In the event of a review being carried out, the Vendor undertakes to ensure that the processing of personal data carried out in this context complies with French law no. 78-17 of January 6, 1978 on data processing, data files and individual liberties, as amended, and with the RGPD.
No consideration is provided by the Vendor in exchange for the submission of a review by a Customer.
The Vendor has set up a free feature enabling any user to report a problem with a review, by sending an e-mail to : Laparisienneofficielle@gmail.com
A posteriori, and in the event of a relevant report, the Vendor undertakes to delete a review insofar as it:
- Does not comply with these General Terms and Conditions of Sale;
- Contains abusive, defamatory, racist or illegal content.
Right of retraction
The terms and conditions of the right of withdrawal are set out in the "Withdrawal Policy", which is available in Appendix 2 hereto.
8.1. Means of payment
The Customer may pay for Products online on the Site by the means proposed by the Vendor, i.e. by :
- Credit card.
All payment information provided on the Site is not stored and is used directly by our partner Shopify Payments using a secure payment module.
8.2. Payment date
In the case of a single payment by credit card, the Customer's account will be debited as soon as the Product Order is placed on the Site.
In the case of partial delivery, the total amount will be debited from the Customer's account at the earliest when the first parcel is dispatched.
If the Customer decides to cancel his/her Order for unavailable Products, the refund will be made in accordance with the last paragraph of article 5.5 of these General Terms and Conditions.
8.3. Refusal of payment
If the bank refuses to debit a card or other means of payment, the Customer must contact the Vendor's Customer Service Department in order to pay for the Order by any other valid means of payment accepted by the Vendor.
In the event that, for any reason whatsoever, opposition, refusal or other, the transmission of the flow of money due by the Customer proves impossible, the Order will be cancelled and the sale automatically terminated.
Transfer of ownership
The Vendor remains the owner of the Products delivered until full payment has been received from the Customer.
The above provisions do not preclude the transfer to the Customer, at the time when the latter or a third party designated by him takes physical possession of the Product, of the risks of loss or damage to the Products subject to retention of title, as well as the risks of damage which they may cause.
In the event of delivery to a carrier other than the one proposed by the Seller, the risk of loss or damage to the Product is transferred to the Customer upon delivery of the Product to the carrier.
Delivery
The terms and conditions of Product Delivery are set out in the "Delivery Policy" referred to in Appendix 3 hereto.
Liability
The Vendor may not be held liable in the event of non-performance or improper performance of contractual obligations attributable to the Customer, in particular when entering his Order.
The Vendor shall not be held liable, or be deemed to have failed, for any delay or non-fulfilment of any of its obligations described in these GCS, when the cause of the delay or non-fulfilment is linked to a case of force majeure as defined by the case law of the French Courts and Tribunals. It is further specified that the Vendor has no control over websites that are directly or indirectly linked to the Site. Consequently, the Vendor accepts no responsibility for the information published on these sites. Links to third-party websites are provided for information purposes only, and no guarantee is given as to their content.
Force majeure
The Seller shall not be held liable if the non-performance or delay in the performance of any of its obligations described in these GCS is due to force majeure. Force majeure in contractual matters occurs when an event beyond the debtor's control, which could not reasonably have been foreseen when the contract was concluded and whose effects cannot be avoided by appropriate measures, prevents the debtor from fulfilling its obligation. If the impediment is temporary, performance of the obligation is suspended unless the resulting delay justifies termination of the contract. If the impediment is definitive, the contract is terminated ipso jure and the parties are released from their obligations under the conditions set out in articles 1351 and 1351-1 of the French Civil Code. In the event of one of the aforementioned events, the Vendor will endeavor to inform the Customer as soon as possible.
Personal data
All consumers have the option of registering free of charge on the BLOCTEL telephone anti-solicitation list: https://www.bloctel.gouv.fr/. In accordance with law n o 2020-901 of July 24, 2020 aimed at regulating telephone canvassing and combating fraudulent calls, any professional reserves the right to canvass a consumer registered on the telephone canvassing opposition list when solicitations are made in connection with the performance of a current contract and are related to the subject matter of said contract, including when the purpose is to offer the consumer products or services related to or complementary to the subject matter of the current contract or likely to improve its performance or quality.
On the Site, the Vendor collects personal data concerning its Customers as part of the management of information requests, the management and monitoring of Accounts and contracts, the management of Product Orders and Deliveries, the management of payment, the proper functioning and ongoing improvement of the Site, the management of requests for rights arising from the RGPD and, if the Customer has expressly chosen this option, to send the Customer newsletters and commercial offers, unless the Customer no longer wishes to receive such communications from the Vendor.
In this respect, the Customer is invited to consult the Vendor's Privacy Policy available at the following address : Laparisienne-officielle.com, which will provide further information on the protection of personal data, the processing carried out via the Site and how to exercise their rights.
Complaints - customer services
The Vendor provides the Customer with a "Customer Telephone Service" on the following number:
0771949714 (toll-free number) available Monday to Thursday, 10 a.m. to 3 p.m.
Any written complaint from the Customer must be sent by post to the following address AeJ Corp Ltd, 126 East Ferry Road, London, E14 9FP, United Kingdomor by
e-mail to the following address Laprisienneofficelle@gmail.com
Intellectual property
All visual and audio elements of the Site, including the underlying technology used, are protected by copyright, trademark and/or patent law. These elements are the exclusive property of the Vendor, or the Vendor has been granted a license to use them commercially.
Any person who publishes a website and wishes to create a direct hypertext link to the Site must request the Vendor's authorization in writing.
Under no circumstances will this authorization from the Vendor be granted on a permanent basis. This link must be removed at the Vendor's request. Hypertext links to the Site using techniques such as framing or in-line linking are strictly prohibited. Any representation or reproduction, in whole or in part, of the Site and its contents, by any process whatsoever, without the Vendor's express prior authorization, is prohibited and shall constitute an infringement punishable by the provisions of the French Intellectual Property Code. Acceptance of these General Terms and Conditions of Sale constitutes recognition by the Customer of the Vendor's intellectual property rights and an undertaking to respect them.
Validity of general terms and conditions
Any change in current legislation or regulations, or any decision by a competent court invalidating one or more clauses of these General Terms and Conditions of Sale shall not affect the validity of these General Terms and Conditions of Sale. Any such modification or decision shall in no way authorize Customers to disregard these General Terms and Conditions of Sale.
Modification of general terms and conditions
These General Terms and Conditions of Sale apply to all Orders placed online on the Site, as long as the Site is available online.
The General Conditions are dated precisely and may be modified and updated by the Vendor at any time. The General Conditions applicable are those in force at the time of the Order. Changes to the General Terms and Conditions will not apply to Products already purchased.
Jurisdiction and applicable law
These terms and conditions and the relationship between the customer and the seller are governed by French law. Any dispute relating to the conclusion, interpretation, performance or termination of the present contract shall be submitted to the exclusive jurisdiction of the Paris judicial court, including in summary proceedings or by petition, notwithstanding multiple defendants, incidental claims, warranty appeals, emergency proceedings, summary proceedings or by petition.
However, prior to any recourse, the Customer is invited to contact the Vendor's complaints department.
If no agreement is reached, or if the Customer proves that he has previously attempted to resolve his dispute directly with the Vendor by means of a written complaint, an optional mediation procedure will be proposed, conducted in a spirit of loyalty and good faith, with a view to reaching an amicable agreement in the event of any dispute relating to the present GTCS, including those concerning its validity.
To initiate this mediation, the Customer may contact the Vendor's consumer mediator :
Name : MCP MÉDIATION
Contact details :
Tel: 01 40 61 03 33
Address: 12 square Desnouettes 75015 Paris
Any consumer may also have recourse to the European platform for online dispute resolution, accessible at the following address:
https://ec.europa.eu/consumers/odr/main/index.cfm event=main.home2.show&lng=EN. The party wishing to implement the mediation process must first inform the other party by registered letter with acknowledgement of receipt to the following postal address: AeJ Corp Ltd, 126 East Ferry Road, London, E14 9FP, United Kingdom, stating the details of the dispute. The Customer remains free to accept or refuse recourse to mediation and, in the event of recourse to mediation, each party is free to accept or refuse the solution proposed by the mediator.
Should mediation fail, the dispute will be referred to the competent court designated above.
Appendix 1 - Legal warranties
In addition to the commercial warranties that the Vendor may offer for certain Products, all Customers benefit from "legal" warranties for all Products, which are detailed below, in accordance with article L. 221-5 of the French Consumer Code:
Consumers have a period of two years from the date of delivery of the goods to obtain the implementation of the legal warranty of conformity in the event of the appearance of a defect in conformity. During this period, the consumer is only required to establish the existence of the lack of conformity and not the date of its appearance.
When the contract of sale of the good provides for the supply of digital content or a digital service on a continuous basis for a period of more than two years, the legal warranty applies to this digital content or digital service throughout the period of supply provided. During this period, the consumer is only required to establish the existence of the lack of conformity affecting the digital content or service, and not the date of its appearance.
The legal warranty of conformity implies an obligation on the part of the professional, where applicable, to provide all updates necessary to maintain the conformity of the good.
The legal warranty of conformity entitles the consumer to repair or replacement of the good within thirty days of his request, free of charge and without any major inconvenience to him.
If the good is repaired under the legal warranty of conformity, the consumer benefits from a six-month extension of the initial warranty. If the consumer asks for the good to be repaired, but the seller requires it to be replaced, the legal warranty of conformity is renewed for a period of two years from the date of replacement of the good.
The consumer may obtain a reduction in the purchase price by keeping the good, or terminate the contract by being reimbursed in full against return of the good, if :
1º The professional refuses to repair or replace the good;
2º The repair or replacement of the good takes place after a period of thirty days;
3º The repair or replacement of the good causes a major inconvenience for the
consumer, in particular when the consumer definitively bears the costs of
taking back or removing the non-conforming good, or if he bears the costs of installing the repaired or replacement good;
4º The non-conformity of the good persists despite the unsuccessful attempt by the
seller to bring it into conformity.
The consumer is also entitled to a reduction in the price of the goods or to rescission of the contract where the lack of conformity is so serious as to justify immediate reduction in the price or rescission of the contract. In this case, the consumer is not obliged to request repair or replacement of the goods beforehand.
The consumer is not entitled to have the sale rescinded if the lack of conformity is minor.
Any period during which the goods are immobilized for repair or replacement suspends the warranty remaining until delivery of the repaired goods.
The rights mentioned above result from the application of articles L. 217-1 to L. 217-32 of the French Consumer Code.
Any seller who hinders the implementation of the legal warranty of conformity in bad faith is liable to a civil fine of up to 300,000 euros, which may be increased to 10% of average annual sales (article L. 241-5 of the French Consumer Code).
Consumers also benefit from the legal warranty against hidden defects under articles 1641 to 1649 of the French Civil Code, for a period of two years from the discovery of the defect. This warranty entitles the consumer to a price reduction if the good is kept, or to a full refund in exchange for the return of the good.
Appendix 2: Withdrawal policy
Withdrawal principle
As a matter of principle, the Customer has the right to withdraw by returning or restituting the Product to the Vendor, without giving any reason, except for Products likely to deteriorate or expire rapidly in accordance with Article L. 221-28 of the French Consumer Code.
The Customer shall bear the direct cost of returning the goods.
To this end, the Product must be returned or restituted at the latest within fourteen (14) days following communication of the decision to withdraw, unless the Vendor offers to collect the Product itself.
Withdrawal period
The withdrawal period expires fourteen (14) days after the day on which you, or a third party other than the carrier and designated by you, takes physical possession of the goods.
If the Customer has ordered several Products via a single Order giving rise to several Deliveries (or in the case of an Order for a single Product delivered in several batches), the withdrawal period
will expire fourteen (14) days after the day on which you, or a third party other than the carrier and designated by you, takes physical possession of the last good (or batch).
In the event of delivery of the Product in several batches of parts, the withdrawal period will expire fourteen (14) days after the day on which you, or a third party other than the carrier and designated by you, takes physical possession of the last batch or part.
Notification of the right of withdrawal
To exercise his right of withdrawal, the Customer must notify his decision to withdraw by means of an unambiguous statement (e.g. letter sent by post, fax or e-mail) to the following address: Laprisienneofficielle@gmail.com
Alternatively, the form below can be used:
Withdrawal form
(Please complete and return this form only if you wish to withdraw from the contract)
For the attention of La Parisienne
I hereby notify you of my withdrawal from the GTS concerning the sale of the Product below:
Ordered on .................../ delivered on ...................
Product ...................
Order No.: ...................
Customer address: ...................
Date: ................... ...................
In order for the withdrawal period to be respected, the Customer must transmit his communication concerning the exercise
of the right of withdrawal before the expiration of the withdrawal period.
Effects of withdrawal
In the event of withdrawal by the Customer, the Vendor undertakes to reimburse all sums paid, including delivery costs, without undue delay, and at the latest within fourteen (14) days from the
date on which he is informed of the Customer's decision to withdraw (article L. 221-24 of the French Consumer Code).
Unless the Vendor offers to collect the Products himself, the Vendor may defer reimbursement until the Products have been collected or until the Customer has provided proof of shipment of the Products, whichever comes first.
The Vendor will make the refund using the same means of payment that the Customer used for the initial transaction, unless the Customer expressly agrees to use another means of payment and insofar as the refund will not incur any costs for the Customer.
Return procedures
In any event, the Customer must return the goods to the Vendor at the following address no later than fourteen (14) days after communicating his decision to withdraw from the present GTCS: Laparisienneofficielle@gmail.com
This deadline is deemed to have been met if the Customer returns the good before the fourteen (14) day deadline has expired.
Return costs
The Customer shall bear the direct costs of returning the good.
Condition of the good returned
The Product must be returned in accordance with the Vendor's instructions, and in particular must include all the accessories delivered.
The Customer shall only be held liable for any depreciation of the good resulting from handling other than that necessary to establish the nature, characteristics and proper functioning of the Product.
In other words, the Customer may test the Product, but may be held liable for any handling other than that necessary.
Exclusions from the right of withdrawal
The right of withdrawal is excluded in the following cases:
The supply of services fully performed before the end of the withdrawal period and, if
the contract subjects the consumer to an obligation to pay, the performance of which has
begun with the consumer's prior and express agreement and with the consumer's acknowledgement of the
loss of his right of withdrawal, when the service has been fully performed by the trader;
The supply of goods or services whose price depends on fluctuations in the
financial market beyond the trader's control and likely to occur during the withdrawal period;
The supply of goods made to the consumer's specifications or
clearly personalized;
The supply of goods likely to deteriorate or expire rapidly;
The supply of goods which have been unsealed by the consumer after delivery and
which cannot be returned for reasons of hygiene or health protection;
The supply of goods which, after delivery and by their nature, are mixed
inseparably with other items;
The supply of alcoholic beverages whose delivery is deferred for more than thirty
days, and whose value agreed at the conclusion of the contract depends on fluctuations in the
market beyond the control of the professional;
Maintenance or repair work to be carried out urgently at the home of the
consumer and expressly requested by him, within the limit of spare parts and
work strictly necessary to respond to the emergency;
Supply of audio or video recordings or computer software when they
have been unsealed by the consumer after delivery;
The supply of a newspaper, periodical or magazine, except for contracts
for subscriptions to such publications;
Concluded at a public auction;
The supply of accommodation services, other than residential accommodation,
goods transport services, car hire, catering or
leisure activities which must be provided on a specific date or at a specific time;
The supply of digital content without material support, the performance of which
began before the end of the withdrawal period and, if the contract subjects the consumer to
an obligation to pay, where:
- He/she has given his/her express prior consent for
performance of the contract to begin before expiry of the
withdrawal period; and
- He has acknowledged that he will lose his right of withdrawal; and
- The professional has provided confirmation of the
consumer's agreement in accordance with the provisions of the second
paragraph of article L. 221-13 of the French Consumer Code.
(Article L. 221-28 of the French Consumer Code)
Appendix 3. Delivery policy
Delivery zone
The Products offered can only be delivered within the Territory.
It is not possible to place an Order for any Delivery address outside this Territory.
The Products are shipped to the Delivery address(es) indicated by the Customer during the Order process.
Shipping time
The times for preparing an Order and then drawing up the invoice, prior to shipment of Products in stock, are mentioned on the Site. These times do not include weekends or public holidays.
An e-mail message will automatically be sent to the Customer when the Products are dispatched, provided that the e-mail address given in the registration form is correct.
Delivery times; Delivery costs
During the Order process, the Vendor informs the Customer of the possible delivery times and methods for the Products purchased. Shipping costs are calculated according to the delivery method, the weight of the parcel and the delivery address.
The amount of these costs will be payable by the Customer in addition to the price of the Products purchased.
Details of delivery times and costs are given on the Site.
Delivery methods
The following delivery methods are available: delivery by post
In the event of absence, a delivery notice will be left for the Customer to collect the parcel from the post office.
Delivery problems
In the event of a breach by the professional of his obligation to deliver, the Customer may avail himself of Article L. 216-6 of the French Consumer Code, which provides for the possibility :
To notify the suspension of payment of all or part of the price until the professional performs, under the conditions of articles 1219 and 1220 of the Civil Code;
To cancel the contract, if after having given formal notice to the professional to perform the
delivery within a reasonable additional period, the latter has not performed within this period.
The contract is considered terminated upon receipt by the Seller of the letter or writing informing it of such termination, unless the Seller has performed in the meantime.
The Customer may immediately terminate the contract:
When the professional refuses to deliver the Product or when it is clear that he will not
deliver the goods;
When the professional does not fulfil his obligation to deliver the Product on the date or at the end of the period stipulated in article L. 216-1 of the French Consumer Code, and this date or period constitutes an essential condition of the contract for the Customer. This essential condition results from the circumstances surrounding the conclusion of the contract or from an express request made by the Customer prior to the conclusion of the contract.
When the contract is terminated under the aforementioned conditions, the Vendor will reimburse the Customer for all sums paid, at the latest within fourteen (14) days of the date on which the contract was terminated.