GENERAL TERMS AND CONDITIONS OF SALE
These General Terms and Conditions of Sale (hereinafter referred to as the “General Terms and Conditions” or “General Terms and Conditions of Sale” or “GTC”) apply to any purchase made by a natural person acting as a consumer (hereinafter referred to as the “Customer”) on the website Laprisienne-officielle.com (hereinafter referred to as the “Website”) from AEJ CORP LTD, a British company with a capital of GBP 1,000, registered under number 15099234, with its registered office at 126 East Ferry Road, Canary Wharf, Dept 5394, London, England, E14 9FP, represented by its managing director, Mr. Jules COTTEREAU, who is duly authorized to enter into these terms and conditions (hereinafter referred to as the “Company”), email address: aejcorpltd@gmail.com, telephone number:
0972179865 (hereinafter “the Seller”).
These General Terms and Conditions of Sale govern the sale and delivery of products ordered by customers from the Seller via the website.
They are accessible at any time via a hyperlink on the website's home page and can be printed.
IMPORTANT
Any order placed on the website implies the customer’s unconditional acceptance of these General Terms and Conditions of Sale.
Definitions: The terms used below have the following meanings in these General Terms and Conditions of Sale:
“Customer” refers to the Seller’s contractual partner who guarantees the status of a consumer within the meaning of French law and case law. In this context, it is expressly stipulated that the Customer is a natural person acting for purposes that do not fall within the scope of their commercial, industrial, craft, professional, or agricultural activities.
“Order”: refers to the purchase of products by a Customer on the Website.
“Account”: refers to the area assigned to the Customer, which contains all data provided by the Customer and is hosted on the Website. Access to the Account is granted via the Customer’s login credentials.
“Login Credentials”: refers to the email address or username chosen during registration, as well as the password chosen by the customer, which are required to access their account on the website.
“Delivery”: refers to the initial delivery of the products ordered by the customer to the shipping address provided at the time of the order.
“Products”: refers to all products offered by the Seller on the Website, namely rare items (scarves, kimonos, dresses, berets, etc.). “Website”: refers to the Seller’s website, accessible at the following address: Laparisienne-officielle.com “Territory”: refers to mainland France.
Purpose
These General Terms and Conditions of Sale govern the sale of products by the Seller via the Website.
The Customer is clearly informed and acknowledges that the Website is intended for both consumers and professionals, but that these General Terms and Conditions of Sale exclusively govern the sale of products on the Website to consumers.
Acceptance of the General Terms and Conditions
Der Kunde verpflichtet sich, die vorliegenden Allgemeinen Geschäftsbedingungen sorgfältig zu lesen und ausdrücklich zu akzeptieren, bevor er die Zahlung für eine auf der Website aufgegebene Produktbestellung vornimmt.
Die vorliegenden Allgemeinen Geschäftsbedingungen sind am unteren Rand jeder Seite der Website über einen Link zugänglich unter der Adresse Laparisienne-officielle@gmail.com und müssen vor der Bestellung eingesehen werden. Der Kunde wird gebeten, die Allgemeinen Geschäftsbedingungen sorgfältig zu lesen, herunterzuladen, auszudrucken und eine Kopie aufzubewahren.
Der Verkäufer empfiehlt dem Kunden, die Allgemeinen Geschäftsbedingungen bei jeder neuen Bestellung zu lesen, da die jeweils aktuelle Version für jede neue Produktbestellung gilt.
Durch Klicken auf die Schaltfläche „In den Warenkorb legen“, um die Bestellung aufzugeben, und anschließend auf „Bestellung bestätigen“, um die Bestellung zu bestätigen, erkennt der Kunde an, die Allgemeinen Geschäftsbedingungen ohne Einschränkung oder Vorbehalt gelesen, verstanden und akzeptiert zu haben.
Bestellung von Produkten auf der Website Um ein Produkt kaufen zu können, muss der Kunde mindestens achtzehn (18) Jahre alt sein und/oder die gesetzliche Geschäftsfähigkeit besitzen und Verbraucher sein.
5.1. Produkteigenschaften
Der Verkäufer verpflichtet sich, die wesentlichen Merkmale der Produkte und die gesetzlich vorgeschriebenen Informationen, die der Kunde gemäß französischer Gesetzgebung erhalten muss, klar, lesbar und verständlich darzustellen und deren Richtigkeit zu überprüfen.
Diese Merkmale und Informationen sind auf den Produktblättern auf der Website zu finden.
Diese Produktblätter enthalten insbesondere die Beschreibung, die Zusammensetzung, das Format, die Gebrauchshinweise und den Preis des Produkts.
Der Kunde verpflichtet sich, diese Informationen vor der Aufgabe einer Bestellung auf der Website sorgfältig zu lesen.
Alle vom Verkäufer auf der Website verkauften Produkte entsprechen der geltenden europäischen Gesetzgebung und den in Frankreich anwendbaren Normen.
Der Kunde ist verpflichtet, die verschiedenen Warnhinweise auf den Produktbeschreibungen, insbesondere die Nutzungshinweise, sorgfältig zu lesen, bevor er eine Bestellung aufgibt.
5.2. Bestellvorgang
Produktbestellungen werden direkt über die Website übermittelt. Um eine Bestellung auszuführen, muss der Kunde die unten beschriebenen Schritte befolgen (bitte beachten Sie jedoch, dass die Schritte je nach Startseite des Kunden leicht variieren können).
5.2.1. Produktauswahl und Kaufoptionen
Der Kunde muss das/die gewünschte(n) Produkt(e) auswählen, indem er auf das/die betreffende(n) Produkt(e) klickt und die gewünschte Menge auswählt. Sobald das Produkt ausgewählt ist, wird es in den Warenkorb des Kunden gelegt. Dieser kann dann so viele Produkte wie gewünscht zu seinem Warenkorb hinzufügen.
5.2.2. Bestellungen
Nachdem die Produkte ausgewählt und in den Warenkorb gelegt wurden, muss der Kunde auf den Warenkorb klicken und überprüfen, ob der Inhalt seiner Bestellung korrekt ist (einschließlich Menge, Eigenschaften und Referenzen der bestellten Produkte, Rechnungsadresse, Zahlungsmethode und Preis), bevor er den Inhalt bestätigt. Sobald der Kunde den Warenkorbinhalt bestätigt und sich angemeldet/registriert hat, wird ihm ein automatisch ausgefülltes Online-Formular angezeigt, das den Preis, die anfallenden Steuern und die Versandkosten zusammenfasst. Der Kunde kann dann die Zahlung der Produkte gemäß der gewählten Zahlungsmethode vornehmen, indem er den Anweisungen auf der Website folgt und alle für die Rechnungsstellung und Lieferung der Produkte erforderlichen Informationen bereitstellt. Für Produkte, für die Optionen verfügbar sind, werden diese spezifischen Referenzen angezeigt, wenn die richtigen Optionen ausgewählt wurden. Die aufgegebenen Bestellungen müssen alle für die ordnungsgemäße Bearbeitung der Bestellung erforderlichen Informationen enthalten.
5.2.3. Bestellbestätigung
Once all the steps described above have been completed, a page will appear on the website confirming receipt of the customer’s order. A copy of the order confirmation will be automatically sent to the customer via email, provided that the email address provided in the registration form is correct.
Please note that the order summary and the confirmation email can be saved and printed by the customer.
5.2.4. Billing
During the ordering process, the customer must enter the information required for billing (the asterisk (*) indicates required fields that must be filled out so that the seller can process the customer’s order). In particular, the customer must clearly provide all delivery information, including the exact delivery address and, if applicable, an access code for the delivery address. The customer must also specify the selected payment method. Neither the order nor the customer remains online, nor does the order confirmation 5.3 .
Order Date The order date is the date
on which the seller confirms the order online displayed in euros including all taxes (including VAT) as well as applicable shipping costs (excluding packaging and gifts, depending on the delivery address and selected shipping provider or shipping method). The gross prices include, in particular, value-added tax (VAT) at the rate applicable at the time of the order. Any change in the applicable rate may affect the product price as of the effective date of the new rate. The applicable VAT rate is indicated as a percentage of the product’s sales price. The prices charged by the Seller’s suppliers may change. Consequently, the prices listed on the website may change. They may also be adjusted for special offers or sales. The prices listed are valid, except in cases of gross errors. The applicable price is the price listed on the website at the time the customer places the order. 5.5. Product Availability
The Seller agrees to deliver the product to the Customer on the specified date or within the specified timeframe, unless the parties have agreed otherwise. If a product is unavailable, this will be indicated on the relevant product page. In any case, the Seller agrees to notify the Customer immediately if the product was unavailable at the time of the order. In the event that a product is unavailable, the Seller may, if the parties agree, suggest a similar item.
Alternative products of comparable quality and price, accepted by the customer. If the customer decides to cancel their order for unavailable products, they will receive a refund of all amounts paid for the unavailable products no later than fourteen (14) days after the date the contract was concluded.
Online Reviews. Within 5 days of the shipment of products purchased on the website, the customer will receive an email allowing them to submit a review of their shopping experience.
The product review will be visible on the product page and on the website’s homepage.
In connection with the publication of online reviews on the website, the seller hereby expressly undertakes to provide users with fair, clear, and transparent information regarding the terms and conditions for the publication and processing of online reviews. In this context, the seller specifically undertakes to display the date of the review and any updates.
The seller moderates reviews based on the following criteria: harmful, defamatory, racist, or illegal content.
The Seller may sort the reviews published online according to the following criteria:
— The date of the review and the date of any updates;
— The date of the consumer experience to which the review refers.
In the event of a review of customer reviews, the seller undertakes to ensure that any processing of personal data carried out as part of such a review complies with Law No. 78-17 of January 6, 1978, on Information Technology, Data Files, and Civil Liberties, as amended, as well as with the GDPR.
The Seller does not offer any compensation in exchange for submitting a customer review.
The Seller provides a free feature that allows any user to report an issue with a review by sending an email to the following address: Laparisienneofficielle@gmail.com
Subsequently, and in the event of a relevant report, the Seller undertakes to delete a review if it:
- Violates these General Terms and Conditions of Sale;
- Contains harmful, defamatory, racist, or illegal content.
Right of Withdrawal
The terms and conditions of the right of withdrawal are set forth in the “Notice of Withdrawal,” which is available as Appendix 2 to these Terms and Conditions.
8.1. Payment Methods
Customers can pay for their products online on the website using the payment methods offered by the seller, namely:
- Credit card.
Please note that none of the information provided on the website is stored; instead, it is processed directly by our partner, Shopify Payments, in accordance with a payment security module.
8.2. Payment Date
For one-time payments made by credit card, the customer's account will be charged immediately after the product order is placed on the website.
In the event of a partial shipment, the total amount will be charged no earlier than when the first package is shipped.
If the customer decides to cancel their order for unavailable products, a refund will be issued in accordance with the last paragraph of Section 5.5 of these Terms and Conditions.
8.3. Refusal to Pay
If the bank declines a charge to a card or other payment method, the customer must contact the seller's customer service to pay for the order using another valid payment method accepted by the seller.
In the event that, for any reason whatsoever—whether due to a dispute, refusal, or otherwise—the transfer of the funds owed by the customer becomes impossible, the order will be canceled and the sale automatically voided.
Transfer of Ownership
The seller retains ownership of the delivered products until full payment has been made by the customer.
The provisions set forth above do not preclude the risk of loss or damage to the products subject to retention of title, as well as the risk of damage that they may cause, from passing to the customer as soon as the customer or a third party designated by the customer takes physical possession of such products.
If the product is handed over to a carrier other than the one recommended by the seller, the risk of loss or damage to the product passes to the customer upon handover to the carrier.
Lieferung
The delivery terms for the products are set forth in the “Delivery Policy,” which is included in Appendix 3 of these Terms and Conditions.
Liability
Under no circumstances shall the seller be held liable for non-performance or improper performance of contractual obligations attributable to the customer, particularly with regard to the placement of the customer’s order.
The Seller cannot be held liable or deemed to be in breach of contract for any delay or failure to perform any of its obligations described in these Terms and Conditions if the cause of the delay or failure is attributable to a force majeure event, as defined by the case law of the French courts. It is further clarified that the Seller has no control over websites directly or indirectly linked to the Website. Consequently, the Seller excludes any liability for the information published on such websites. Links to third-party websites are provided for informational purposes only, and no warranty is given regarding their content.
Force majeure
The seller cannot be held liable if the failure to perform or the delay in performing any of its obligations described in these Terms and Conditions is due to a force majeure event. In contract law, force majeure refers to an event beyond the debtor’s control that could not reasonably have been foreseen at the time the contract was concluded, the effects of which cannot be delayed by appropriate measures, and which impairs the debtor’s ability to fulfill its obligation. If the impediment is temporary, performance of the obligation shall be suspended, unless the resulting delay justifies termination of the contract. If the impediment is permanent, the contract shall be terminated by operation of law, and the parties shall be released from their obligations under the conditions provided for in Articles 1351 and 1351-1 of the Civil Code. In the event that a presumed event persists, the seller shall endeavor to inform the customer as soon as possible.
Personal Data
Every consumer has the option to register for free on the BLOCTEL do-not-call list: https://www.bloctel.gouv.fr/. Pursuant to Law No. 2020-901 of July 24, July 2020 regulating telemarketing and combating fraudulent calls, every business reserves the right to call a consumer who is registered on the telemarketing opt-out list, even if the calls concern offers for products or services related to or complementary to the current contract, or intended to improve its performance or quality.
The Seller collects personal data from its customers on the website for the purposes of processing information requests, managing and tracking accounts and contracts, managing product orders and deliveries, processing payments, ensuring the proper operation and continuous improvement of the website, processing requests regarding rights under the GDPR, and, if the customer has expressly opted in, to send newsletters and promotional offers, unless the customer no longer wishes to receive such communications from the seller.
In this context, the customer is invited to review the seller’s privacy policy at the following address: Laparisienne-officielle.com, which provides further information on the protection of personal data, the processing activities carried out via the website, and how to exercise one’s rights.
Complaints – Customer Service
The seller provides customers with a "customer service hotline" at the following number:
0771949714 (toll-free number), available Monday through Thursday from 10 a.m. to 3 p.m.
Any written complaint from the customer must be sent by mail to the following address: AeJ Corp Ltd, 126 East Ferry Road, London, E14 9FP, United Kingdom , or via
Email the following address: Laparisienneofficelle@gmail.com
Intellectual Property
All visual and audio elements of the website, including the underlying technology, are protected by copyright, trademark law, and/or patents. These elements are the sole property of the seller, or the seller holds a license permitting their commercial use.
Anyone who operates a website and wishes to create a direct hyperlink to the website must obtain the seller’s written permission.
This permission granted by the seller is by no means permanent. This link must be removed upon the seller’s request. Hyperlinks to the website that use techniques such as framing or inline linking are strictly prohibited. Any complete or partial display or reproduction of the website and its content, by any means whatsoever, without the express prior consent of the Seller, is prohibited and constitutes a copyright infringement punishable under the provisions of copyright law. Acceptance of these Terms and Conditions constitutes the Customer’s acknowledgment of the Seller’s intellectual property rights and an obligation to respect them.
Validity of the Terms and Conditions
Any change in applicable laws or regulations, or any decision by a competent court declaring one or more provisions of these General Terms and Conditions of Sale to be invalid, shall not affect the validity of these General Terms and Conditions of Sale. Such a change or decision shall in no way entitle customers to disregard these General Terms and Conditions of Sale.
Amendment to the Terms and Conditions
These General Terms and Conditions of Sale apply to all orders placed online on the website, as long as the website remains available online.
The Terms and Conditions are dated and may be modified or updated by the seller at any time. The applicable Terms and Conditions are those in effect at the time of the order. Proposed changes to the Terms and Conditions do not apply to products that have already been purchased.
Jurisdiction and Governing Law
These Terms and Conditions, as well as the relationship between the Customer and the Seller, are governed by French law. In the event of a dispute regarding the formation, interpretation, performance, or termination of this Agreement, the competent court in Paris shall have exclusive jurisdiction, including in summary proceedings or upon application, regardless of the number of defendants, ancillary claims, warranty claims, summary proceedings, or applications.
However, before making any claim, the customer is asked to contact the seller’s customer service department.
If no agreement is reached, or if the customer can demonstrate that they have previously attempted to resolve the dispute directly with the seller through a written complaint, a voluntary mediation process will be proposed. This process will be conducted in a spirit of fairness and good faith to reach a mutually agreeable resolution in the event of a dispute arising in connection with these Terms and Conditions, including their validity.
To initiate this mediation, the customer may contact the seller’s consumer mediator:
Name: MCP MEDIATION
Contact information:
Tel.: 01 40 61 03 33
Address: 12 Square Desnouettes, 75015 Paris
Consumers also have the option of using the European Online Dispute Resolution platform at the following address:
https://ec.europa.eu/consumers/odr/main/index.cfm event=main.home2.show&lng=FR. The party wishing to initiate the mediation process must first notify the other party by registered mail with return receipt to the following postal address: AeJ Corp Ltd, 126 East Ferry Road, London, E14 9FP, United Kingdom specifying the points of dispute. The customer remains free to accept or reject the mediation, and in the event of mediation, each party is free to accept or reject the solution proposed by the mediator.
In the event that mediation fails, the dispute will be referred to the competent court as specified above.
Appendix 1 – Statutory Warranties
Apart from the commercial warranties offered by the seller for certain products, every customer has “statutory” warranties for all products, which are detailed below in accordance with Article L. 221-5 of the Consumer Code:
The consumer has two years from the delivery of the item to assert the statutory warranty of conformity in the event of a defect. Within this period, the consumer need only prove the existence of the defect, but not the time of its occurrence.
If the sales contract provides for the supply of digital content or a digital service over a period of more than two years, the statutory warranty for such digital content or digital service applies throughout the entire intended supply period. Within this period, the consumer must only prove the existence of the defect in the digital content or digital service, but not the time of its occurrence.
The statutory warranty of conformity obligates the seller, where applicable, to provide all necessary updates to maintain the conformity of the goods.
The statutory warranty of conformity entitles the consumer to have the item repaired or replaced within thirty days of their request, at no cost and without significant inconvenience to them.
If the item is repaired under the statutory warranty of conformity, the original warranty is extended by six months. If the consumer requests repair of the item but the seller insists on replacement, the statutory warranty of conformity is renewed for two years from the date of replacement.
The consumer may receive a price reduction by keeping the item, or terminate the contract and demand a full refund upon return of the item, if:
1. The seller refuses to repair or replace the item;
2. The repair or replacement of the item takes place after thirty days have elapsed;
3. The repair or replacement of the item causes significant inconvenience to the consumer.
Consumers, particularly if the consumer bears the costs on an ongoing basis
for returning or picking up the non-conforming item or if they bear the installation costs of the repaired or replaced item;
4. The non-conformity of the item persists despite the seller’s attempt to bring it into conformity,
and the seller’s efforts are unsuccessful.
The consumer is also entitled to a price reduction or to rescind the contract if the defect is so serious that an immediate price reduction or termination of the contract is justified. In this case, the consumer is not required to first request that the goods be repaired or replaced.
The consumer has no right to cancel the purchase contract if the defect is minor.
Any period during which the item is out of service for repair or replacement suspends the warranty, which continues until the repaired item is returned.
The above rights arise from the application of Articles L. 217-1 through L. 217-32 of the Consumer Protection Act.
A seller who maliciously obstructs the enforcement of the statutory warranty of conformity risks a civil fine of up to 300,000 euros, which may be increased to up to 10% of the average annual turnover (Article L. 241-5 of the Consumer Code).
The consumer is also entitled to the statutory warranty for hidden defects under Articles 1641 through 1649 of the French Civil Code for a period of two years from the discovery of the defect. This warranty entitles the consumer to a price reduction if the goods are retained, or to a full refund upon return of the goods.
Appendix 2: Cancellation Policy
Right of Withdrawal
The customer generally has the right to withdraw from the contract by returning the product to the seller without having to provide a reason, except for products that are liable to deteriorate or expire rapidly, in accordance with Article L. 221-28 of the Consumer Code.
The customer is responsible for the direct return shipping costs.
To do so, the product must be returned or handed back no later than fourteen (14) days after notification of the decision to withdraw, unless the seller offers to pick up the product themselves.
Withdrawal Period
The withdrawal period ends fourteen (14) days after the day on which you or a third party designated by you, other than the carrier, takes possession of the item.
If the customer has ordered multiple products in a single order resulting in multiple deliveries (or in the case of an order for a single product delivered in multiple partial shipments), the withdrawal period
ends fourteen (14) days after the day on which you or a third party designated by you, who is not the carrier, takes possession of the last item (or part).
If the product is delivered in multiple partial shipments, the withdrawal period ends fourteen (14) days after the day on which you or a third party designated by you, who is not the carrier, takes possession of the last part or the last item.
Right of Withdrawal
To exercise their right of withdrawal, the customer must notify their decision to withdraw by means of a clear statement (e.g., letter by mail, fax, or email) to the following address: Laprisienneofficielle@gmail.com
You may also use the form below:
Withdrawal Form
(Please fill out this form and return it only if you wish to withdraw from the contract)
To the attention of La Parisienne
I hereby notify you of my withdrawal from the Terms and Conditions regarding the sale of the product listed below:
— Ordered on ................... / Delivered on ...................
— Product ...................
— Order number: ...................
— Customer address: ...................
— Date: ...................
To ensure that the cancellation period is observed, the customer must send notice of their intention to exercise
the right of withdrawal before the expiration of the withdrawal period.
Consequences of Withdrawal
In the event of a withdrawal by the customer, the seller undertakes to refund all amounts paid, including delivery costs, without delay and no later than fourteen (14) days after
the date on which the seller is informed of the customer’s decision to withdraw (Article L. 221-24 of the French Consumer Code).
Unless the Seller offers to collect the products themselves, they may withhold the refund until the products are received or until the Customer provides proof of shipment; whichever occurs first shall apply.
The seller shall refund the payment using the same payment method the customer used for the original transaction, unless the customer expressly agrees to a different payment method and provided that the refund does not incur any costs for the customer.
Return Policy
In any case, the customer must return these Terms and Conditions to the seller at the following address no later than fourteen (14) days after notifying the seller of their decision to cancel:
AEJ CORP LTD
14 Place de l'Oratoire, 44000 Nantes
TEL: 0782079172
The deadline is considered met if the customer returns the merchandise before the end of the fourteen (14) days.
Return Shipping Costs
The customer is responsible for the direct return shipping costs.
Condition of the returned goods
The product must be returned in accordance with the seller’s instructions and, in particular, must include all accessories supplied with it.
The customer’s liability is limited to any depreciation in the value of the goods caused by handling other than that necessary to determine the nature, characteristics, and proper functioning of the product.
In other words, the customer has the opportunity to test the product, but may be held liable if they handle it in ways beyond what is necessary.
Exclusions from the Right of Withdrawal
The right of withdrawal is excluded in the following cases:
— In the case of services that have been fully performed before the expiration of the withdrawal period and, if the contract obligates the consumer to make payment, the performance of which has begun with the consumer’s prior express consent and the consumer has acknowledged the loss of their right of withdrawal once the service has been fully performed by the business;
— For the supply of goods or services whose price depends on fluctuations in the financial market that are beyond the entrepreneur’s control and may occur during the withdrawal period;
— For the supply of goods made to the customer’s specifications or clearly personalized;
— For the delivery of goods that are liable to deteriorate or expire rapidly;
— For the delivery of goods that have been unsealed by the consumer after delivery and cannot be returned for hygiene or health reasons;
— For the delivery of goods that, due to their nature, are inseparably mixed with other items after delivery;
— For the delivery of alcoholic beverages where delivery is delayed by more than thirty days and the agreed value at the time of contract conclusion depends on market fluctuations beyond the control of the business;
— For the performance of maintenance or repair work that is urgently required in the consumer’s household;
expressly requested by the consumer and subject to the availability of spare parts;
work strictly necessary to address an emergency;
— For the delivery of audio or video recordings or computer programs, if these have been unsealed by the consumer after delivery;
— For the delivery of a newspaper, a periodical, or a magazine, except in the case of subscription contracts for these publications;
— Conclusion at a public auction;
— For the provision of accommodation services, excluding residential accommodation, freight transport services, car rentals, catering, or leisure activities that must be provided on a specific date or during a specific period;
— For the provision of digital content without a tangible medium, the performance of which has begun before the expiration of the withdrawal period, and where the contract obligates the consumer to pay, if:
– He has previously given his express consent for the performance of the contract to begin before the expiration of the cancellation period; and
– He has acknowledged that he forfeits his right of withdrawal; and
– The business has provided confirmation of the consumer’s consent in accordance with the provisions of the second paragraph of Article L. 221-13 of the Consumer Protection Act.
(Section L. 221-28 of the Consumer Protection Act)
Appendix 3. Delivery Terms
Delivery Area
The products offered can only be delivered within this area.
Orders cannot be placed for delivery addresses outside this area.
The products will be shipped to the delivery address(es) provided by the customer during the ordering process.
Shipping Timeframe
The times required to prepare an order and issue an invoice before shipping in-stock products are listed on the website. These times do not include weekends or holidays.
An email will be automatically sent to the customer as soon as the products are shipped, provided the email address provided in the registration form is correct.
Delivery Times; Shipping Costs
During the ordering process, the seller provides the customer with the available delivery times and shipping methods for the purchased products. Shipping costs are calculated based on the shipping method, the weight of the package, and the delivery address.
These costs are to be borne by the customer in addition to the price of the purchased products.
Details regarding delivery times and costs are listed on the website.
Delivery Terms
The following delivery methods are available: Delivery by mail
If the customer is not home, a notice will be left so that they can pick up their package at the post office.
Delivery Issues
In the event that the seller fails to fulfill its delivery obligation, the customer may invoke Article L. 216-6 of the Consumer Protection Act, which provides for the following options:
— To notify the contractor of the suspension of payment of all or part of the price until the contractor fulfills its obligation, in accordance with the provisions of Articles 1219 and 1220 of the Civil Code;
— To terminate the contract if, after receiving a formal notice, the contractor fails to fulfill its delivery obligation
delivery within a reasonable additional period, the seller has failed to meet this deadline.
The contract is deemed terminated as soon as the seller receives the letter or notice of termination, unless the seller has delivered the goods in the meantime.
The customer may terminate the contract immediately:
— If the seller refuses to deliver the product, or if it is clear that he
will not deliver the goods;
— If the merchant fails to fulfill its obligation to deliver the product on the agreed date or after the expiration of the period provided for in Article L. 216-1 of the Consumer Code, and this date or period constitutes an essential term of the contract for the customer. This essential term arises from the circumstances surrounding the conclusion of the contract or from an express request by the customer prior to the conclusion of the contract.
If the contract is terminated in accordance with the terms and conditions, the seller shall refund the customer all payments made no later than fourteen (14) days after the date on which the contract was terminated.