CONDIZIONI GENERALI DI VENDITA
These General Terms and Conditions of Sale (hereinafter the “General Terms and Conditions” or “General Terms and Conditions of Sale” or “GTC”) apply to all purchases made by a natural person acting as a consumer (hereinafter the “Customer”) on the website: Laprisienne-officielle.com (hereinafter referred to as the “Website”) from AEJ CORP LTD, a company incorporated under British law with a registered capital of 1,000 GBP, registered under number 15099234, whose registered office is located at 126 East Ferry Road, Canary Wharf, Dept 5394, London, England, E14 9FP, represented by its director, Mr. Jules COTTEREAU, duly authorized for the purposes hereof (hereinafter referred to as the “Company”), email address: aejcorpltd@gmail.com, telephone number: +33 7 56 95 30 57 (hereinafter “the Seller”).
These General Terms and Conditions of Sale are intended to govern the sale and delivery of Products ordered by Customers from the Seller through the Website.
They are accessible and printable at any time via a hyperlink available on the Website’s home page.
IMPORTANT
Any Order placed on the Website implies the Customer’s unconditional acceptance of these General Terms and Conditions of Sale.
Definitions: The terms used below have the following meanings in these General Terms and Conditions of Sale:
"Customer" refers to the party contracting with the Seller, who warrants that they qualify as a consumer as defined by French law and case law. For this purpose, it is expressly provided that the Customer is a natural person acting for purposes that fall outside the scope of their commercial, industrial, artisanal, professional, or agricultural activities.
"Order": refers to the purchase of Products by a Customer on the Website.
"Account": refers to the space dedicated to the Customer, associated with all data provided by the Customer, and hosted on the Website. Access to the Account is granted using the Customer’s Login Credentials.
"Login Credentials": refers to the email address or username chosen at the time of registration and the password chosen by the Customer, which are required to access the Customer’s Account on the Website.
"Delivery": refers to the first delivery of the Products ordered by the Customer to the delivery address provided at the time of the Order.
"Products": refers to all Products sold by the Seller on the Website, namely rare items (scarves, kimonos, dresses, hats, etc.). "Website": refers to the Seller’s website accessible at the following address: Laparisienne-officielle.com "Territory": refers to Metropolitan France.
Purpose
These General Terms and Conditions of Sale govern the sale of Products by the Seller through the Website.
The Customer is expressly informed and acknowledges that the Website is intended for both consumers and professionals, but that these General Terms and Conditions of Sale govern only the sale of Products on the Website to consumers.
Acceptance of the General Terms and Conditions
Il Cliente si impegna a leggere attentamente le presenti Condizioni Generali di Vendita e ad accettarle espressamente, prima di procedere al pagamento di un Ordine di Prodotti effettuato sul Sito.
Le presenti Condizioni Generali sono richiamate in fondo a ogni pagina del Sito tramite un link accessibile al seguente indirizzo Laparisienne-officielle@gmail.com e devono essere consultate prima di effettuare l'Ordine. Il Cliente è invitato a leggere attentamente, scaricare, stampare le Condizioni Generali di Vendita e a conservarne una copia.
Il Venditore consiglia al Cliente di leggere le Condizioni Generali di Vendita ad ogni nuovo Ordine, poiché l'ultima versione delle suddette CGV si applica a qualsiasi nuovo Ordine di Prodotti.
Cliccando sul pulsante "Aggiungi al carrello" per effettuare l'Ordine e poi sul secondo "Convalida l'ordine" per confermare detto Ordine, il Cliente riconosce di aver letto, compreso e accettato le Condizioni Generali senza limitazioni né condizioni.
Ordine di prodotti sul sito Per poter acquistare un Prodotto, il Cliente deve avere almeno diciotto (18) anni e/o avere la capacità legale ed essere un consumatore.
5.1. Caratteristiche dei Prodotti
Il Venditore si impegna a presentare in modo chiaro, leggibile e comprensibile le caratteristiche essenziali dei Prodotti e le informazioni obbligatorie che il Cliente deve ricevere in virtù della legislazione francese e a verificarne l'esattezza.
Queste caratteristiche e informazioni figurano nelle schede prodotto presenti sul Sito.
Queste schede contengono in particolare la descrizione, la composizione, il formato, le modalità d'uso e il prezzo del Prodotto.
Il Cliente si impegna a leggere attentamente queste informazioni prima di effettuare un Ordine sul Sito.
Tutti i Prodotti venduti dal Venditore sul Sito sono conformi alla legislazione europea vigente e alle norme applicabili in Francia.
Il Cliente sarà tenuto a leggere attentamente i diversi avvisi figuranti sulle schede che descrivono i Prodotti e in particolare i diversi consigli d'uso prima di procedere a qualsiasi Ordine.
5.2. Procedura di Ordine
Gli Ordini di Prodotti sono trasmessi direttamente sul Sito. Per eseguire un Ordine, il Cliente deve seguire i passaggi descritti di seguito (si prega di notare tuttavia che, a seconda della pagina di avvio del Cliente, i passaggi possono differire leggermente).
5.2.1. Selezione dei Prodotti e opzioni di acquisto
Il Cliente dovrà selezionare il/i Prodotto/i di sua scelta cliccando sul/i Prodotto/i interessato/i e selezionando le quantità desiderate. Una volta selezionato il Prodotto, il Prodotto viene inserito nel carrello del cliente. Quest'ultimo può quindi aggiungere al carrello quanti Prodotti desidera.
5.2.2. Ordini
Una volta selezionati i Prodotti e inseriti nel carrello, il Cliente deve cliccare sul carrello e verificare che il contenuto del suo Ordine sia corretto (compresa la quantità, le caratteristiche e i riferimenti dei Prodotti ordinati, l'indirizzo di fatturazione, il metodo di pagamento e il prezzo) prima di convalidarne il contenuto. Una volta che il Cliente avrà convalidato il contenuto del carrello e si sarà identificato / registrato, gli verrà visualizzato un modulo online compilato automaticamente e riepilogante il prezzo, le tasse applicabili e le spese di spedizione. Il Cliente potrà quindi procedere al pagamento dei Prodotti secondo il metodo di pagamento scelto, seguendo le istruzioni figuranti sul Sito e fornendo tutte le informazioni necessarie per la fatturazione e la Consegna dei Prodotti. Per i Prodotti per i quali sono disponibili opzioni, questi riferimenti specifici quando sono state selezionate le opzioni corrette. Gli Ordini effettuati devono includere tutte le informazioni necessarie per il corretto trattamento dell'Ordine.
5.2.3. Ricevuta di ritorno
Once all the steps described above have been completed, a page appears on the Website confirming receipt of the Customer’s Order. A copy of the order confirmation is automatically sent to the Customer via email, provided that the email address provided through the registration form is correct.
Please note that the order summary and the confirmation email may be saved and printed by the Customer.
5.2.4. Billing
During the ordering process, the Customer must enter the necessary billing information (the asterisk (*) indicates required fields that must be completed for the Seller to process the Customer’s Order). In particular, the Customer must clearly provide all delivery-related information, including the exact delivery address and any access codes for the delivery address. The Customer must also specify the chosen payment method. Neither the order form—whether the Customer remains online—nor the confirmation of receipt of the Order5.3.
Order DateThe Order Date is the date
on which the Seller confirms receipt of the Order online,displayed in euros, including taxes (TTC), as well as the applicable shipping costs (excluding packaging and gifts, depending on the shipping address and the carrier or delivery method selected). Prices including tax (TTC) specifically include Value-Added Tax (VAT) at the rate in effect on the Order Date. Any change in the applicable rate may affect the price of the Products as of the effective date of the new rate.The applicable VAT rate is expressed as a percentage of the value of the Product sold.Prices from the Seller’s suppliers are subject to change. Consequently, the prices listed on the Website may change. They may also be modified in the event of special offers or sales.The prices listed are valid, except in the case of gross error. The applicable price is the one listed on the Website on the date the Order is placed by the Customer.5.5. Product Availability
The Seller agrees to deliver the Product by the date or deadline specified to the Customer, unless otherwise agreed upon by the parties. The unavailability of a Product is indicated on the page for the Product in question. In any case, if the unavailability was not indicated at the time of the Order, the Seller agrees to inform the Customer without delay if the Product is unavailable. In thethe event that a Product is unavailable, the Seller may, if the parties agree, offer a similar item.
An alternative product of equivalent quality and price, accepted by the Customer. If the Customer decides to cancel the Order for unavailable Products, the Customer will receive a refund of all amounts paid for the unavailable Products no later than fourteen (14) days from the date the contract was issued.
Online Reviews. Within 5 days of the shipment of Products purchased on the Site, the Customer will receive an email inviting them to leave a review of their shopping experience.
The product review will be visible on the product page and on the website’s homepage.
In connection with the publication of online reviews on the Site, the Seller specifically undertakes to provide users with fair, clear, and transparent information regarding how online reviews are published and handled. To this end, the Seller specifically undertakes to display the date of the review and any updates to it.
The Seller moderates reviews based on the following criteria: harmful, defamatory, racist, or illegal content.
The Seller may categorize published online reviews based on the following criteria:
— The date of the review and the date of each of its updates;
— The date of the consumer experience covered by the review.
In the event of a review audit, the Seller undertakes to ensure that the processing of personal data carried out in this context complies with Law No. 78-17 of January 6, 1978, on Information Technology, Data Files, and Civil Liberties, as amended, and with the GDPR.
The Seller does not provide any compensation in exchange for a Customer submitting a review.
The Seller provides a free feature that allows any user to report an issue with a review by sending an email to: Laparisienneofficielle@gmail.com
Subsequently, and in the event of a valid report, the Seller undertakes to remove a review if it:
- Did not comply with these General Terms and Conditions of Sale;
- Contains harmful, defamatory, racist, or illegal content.
Right of Withdrawal
The right of withdrawal is governed by the "Withdrawal Policy," available in Appendix 2 of this document.
8.1. Metodi di pagamento
The Customer may pay for their Products online on the Website using the payment methods offered by the Seller, namely:
- Carta di credito.
It is important to note that none of the information provided on the Site is stored; instead, it is processed directly by our partner, Shopify Payments, through a secure payment form.
8.2. Data di pagamento
In the case of a one-time credit card payment, the Customer's account will be charged at the time the Products are ordered on the Website.
In caso di consegna parziale, l'importo totale verrà addebitato sul conto del Cliente al più presto al momento della spedizione del primo pacco.
If the Customer decides to cancel an order for unavailable products, the refund will be processed in accordance with the last paragraph of Section 5.5 of these General Terms and Conditions.
8.3. Refusal to Pay
If the bank refuses to charge a card or other payment method, the Customer must contact the Seller's Customer Service to pay for the Order using any other valid payment method accepted by the Seller.
In the event that, for any reason—including opposition, refusal, or otherwise—the transfer of the funds owed by the Customer proves impossible, the Order will be canceled and the sale automatically terminated.
Trasferimento di proprietà
The Seller retains ownership of the delivered Products until the Customer has paid for them in full.
The above provisions do not preclude the transfer to the Customer—at the time the Customer or a third party designated by the Customer takes physical possession of such Product—of the risks of loss or damage to the Products subject to the retention of title, as well as the risks of damage that they may cause.
If the Product is delivered to a carrier other than the one proposed by the Seller, the risk of loss or damage to the Product is transferred to the Customer upon delivery of the Product to the carrier.
Consegna
The terms and conditions for the delivery of the Products are set forth in the "Delivery Policy" included in Appendix 3 of this document.
Responsabilità
Under no circumstances may the Seller be held liable in the event of a breach or improper performance of contractual obligations attributable to the Customer, particularly when the Customer places an Order.
The Seller shall not be held liable, or deemed to be in breach of these Terms, for any delay or failure to perform any of its obligations set forth in these General Terms and Conditions of Sale, when the cause of the delay or failure is attributable to a force majeure event as defined by French case law. It is further noted that the Seller does not control websites directly or indirectly linked to the Site. Consequently, the Seller disclaims all liability for the information published on such sites. Links to third-party websites are provided for informational purposes only, and no warranty is given regarding their content.
Forza maggiore
The Seller shall not be held liable if the failure to perform or the delay in performing any of its obligations described in these General Terms and Conditions of Sale results from a force majeure event. Force majeure in a contractual context occurs when an event beyond the debtor’s control—which could not reasonably have been foreseen at the time the contract was concluded and whose effects cannot be mitigated by appropriate measures—prevents the debtor from performing its obligation. If the impediment is temporary, performance of the obligation is suspended unless the resulting delay justifies termination of the contract. If the impediment is permanent, the contract is automatically terminated, and the parties are released from their obligations under the conditions set forth in Articles 1351 and 1351-1 of the Civil Code. In the event that a suspicious incident occurs, the Seller undertakes to inform the Customer as soon as possible.
Dati personali
Every consumer has the option to sign up for free for the BLOCTEL telemarketing opt-out list: https://www.bloctel.gouv.fr/. In accordance with Law No. 2020-901 of July 24, 2020, which aims to regulate telemarketing and combat fraudulent calls, every business reserves the right to contact a consumer registered on the telemarketing opt-out list, even when the purpose is to offer the consumer products or services that are related to or complementary to the subject matter of the current contract or that are suitable for improving its performance or quality.
The Seller collects personal data about its Customers on the Website for the purposes of handling requests for information; managing and monitoring Accounts and contracts; managing Orders and Product deliveries; processing payments; ensuring the proper functioning and continuous improvement of the Website; handling requests regarding rights under the GDPR; and, if the Customer has expressly chosen this option, to send them newsletters and promotional offers, unless the Customer no longer wishes to receive such communications from the Seller.
To that end, the Customer is encouraged to review the Seller’s Privacy Policy, available at Laparisienne-officielle.com, which provides further information regarding the protection of personal data, the processing carried out through the Website, and how to exercise one’s rights.
Complaints – Customer Service
The Seller has made a "Customer Service Hotline" available to the Customer at the following number:
0771949714 (toll-free number) available Monday through Thursday from 10:00 a.m. to 3:00 p.m.
Any written complaint from the Customer must be sent by mail to the following address: AeJ Corp Ltd, 126 East Ferry Road, Londra, E14 9FP, Regno Unito , or via
Email us at: Laparisienneofficelle@gmail.com
Proprietà intellettuale
All visual and audio elements of the Site, including the underlying technology used, are protected by copyright, trademark law, and/or patents. These elements are the exclusive property of the Seller, or the Seller holds a license that permits their commercial use.
Any person who maintains a website and wishes to create a hyperlink to the Site must request written authorization from the Seller.
This authorization from the Seller shall under no circumstances be granted on a permanent basis. This link must be removed upon the Seller’s request. Hyperlinks to the Site that use techniques such as framing or in-line linking are strictly prohibited. Any representation or reproduction, in whole or in part, of the Site and its content, by any means, without the Seller’s prior express authorization, is prohibited and will constitute an infringement punishable under the provisions of the Intellectual Property Code. Acceptance of these General Terms and Conditions of Sale implies the Customer’s acknowledgment of the Seller’s intellectual property rights and a commitment to respect them.
Validità delle condizioni generali
Any change in applicable laws or regulations, or any decision by a competent court that invalidates one or more provisions of these General Terms and Conditions of Sale, shall not affect the validity of these General Terms and Conditions of Sale. Such a change or decision shall in no event authorize Customers to disregard these General Terms and Conditions of Sale.
Modifica delle condizioni generali
These General Terms and Conditions of Sale apply to all orders placed online on the Website, as long as the Website is available online.
The General Terms and Conditions are specifically dated and may be modified and updated by the Seller at any time. The applicable General Terms and Conditions are those in effect at the time of the Order. Proposed changes to the General Terms and Conditions will not apply to Products that have already been purchased.
Jurisdiction and Governing Law
These general terms and conditions and the relationship between the customer and the seller are governed by French law. In the event of any dispute regarding the conclusion, interpretation, performance, or termination of this contract, the courts of Paris shall have exclusive jurisdiction, including in summary proceedings or on appeal, notwithstanding multiple defendants, counterclaims, third-party notices, or urgent proceedings, whether in summary proceedings or on appeal.
However, before filing any complaint, the Customer is encouraged to contact the Seller's customer service department.
If no agreement is reached, or if the Customer demonstrates that they have previously attempted to resolve the dispute directly with the Seller through a written complaint, a voluntary mediation procedure will be proposed, conducted in a spirit of fairness and good faith, with the aim of reaching an amicable settlement in the event of any dispute relating to these Terms and Conditions, including their validity.
Per avviare questa mediazione, il Cliente può contattare il mediatore dei consumatori del Venditore:
Name: MCP MÉDIATION
Contact:
Tel: 01 40 61 03 33
Address: 12 Square Desnouettes, 75015 Paris
Every consumer also has the option to use the European online dispute resolution platform, which is available at the following address:
https://ec.europa.eu/consumers/odr/main/index.cfm event=main.home2.show&lng=FR. The party wishing to initiate the mediation process must first notify the other party by certified letter with return receipt requested at the following mailing address: AeJ Corp Ltd, 126 East Ferry Road, London, E14 9FP, United Kingdom specifying the details of the dispute. The Customer is free to accept or reject the offer of mediation, and, if mediation is pursued, each party is free to accept or reject the solution proposed by the mediator.
If mediation fails, the dispute will be referred to the competent court indicated above.
Appendix 1 – Legal Warranties
In addition to any commercial warranties the Seller may offer for certain Products, every Customer is entitled to “statutory” warranties for all Products, as detailed below, in accordance with Article L. 221-5 of the Consumer Code:
The consumer has a period of two years from the delivery of the goods to enforce the statutory warranty of conformity in the event that a lack of conformity arises. During this period, the consumer is required to establish only the existence of the lack of conformity and not the date on which it arose.
When the contract for the sale of the goods provides for the continuous supply of digital content or a digital service for a period exceeding two years, the statutory warranty applies to such digital content or digital service for the entire duration of the specified supply period. During this period, the consumer is required to establish only the existence of the lack of conformity affecting the digital content or digital service and not the date on which it first appeared.
The statutory warranty of conformity requires the seller, where applicable, to provide all updates necessary to maintain the conformity of the good.
The statutory warranty of conformity entitles the consumer to have the good repaired or replaced within thirty days of the consumer’s request, at no cost and without significant inconvenience to the consumer.
If the good is repaired under the statutory warranty of conformity, the consumer is entitled to a six-month extension of the original warranty period. If the consumer requests repair of the good but the seller insists on replacement, the statutory warranty of conformity is renewed for a period of two years from the date of replacement of the good.
The consumer may obtain a reduction in the purchase price while retaining the item or terminate the contract and receive a full refund upon returning the item, if:
1. The merchant refuses to repair or replace the item;
2. The repair or replacement of the item takes place after a period of thirty days;
3. The repair or replacement of the good causes significant inconvenience to the
consumer, particularly when the consumer is ultimately responsible for the costs of
pickup or removal of the nonconforming good, or if the consumer bears the costs of installing the repaired or replaced good;
4. The nonconformity of the goods persists despite the seller’s attempt to bring them into conformity
seller’s attempt to bring it into conformity has been unsuccessful.
The consumer is also entitled to a price reduction for the goods or to terminate the contract when the lack of conformity is so serious as to justify a price reduction or immediate termination of the contract. The consumer is therefore not required to first request repair or replacement of the goods.
The consumer is not entitled to terminate the sale if the lack of conformity is minor.
Any period during which the goods are out of service pending repair or replacement suspends the warranty, which continues to run until the repaired or replaced goods are delivered.
The rights mentioned above arise from the application of Articles L. 217-1 through L. 217-32 of the Consumer Code.
A seller who, in bad faith, obstructs the application of the statutory warranty of conformity is liable to a civil fine of up to 300,000 euros, which may be increased to up to 10% of the average annual revenue (Article L. 241-5 of the Consumer Code).
The consumer is also entitled to the statutory warranty for latent defects pursuant to Articles 1641 through 1649 of the Civil Code, for a period of two years from the discovery of the defect. This warranty entitles the consumer to a price reduction if the goods are retained, or to a full refund upon return of the goods.
Appendix 2: Return Policy
Right of Withdrawal
In principle, the Customer has the right to cancel the purchase by returning the Product to the Seller without providing a reason, except for Products that are liable to deteriorate or expire rapidly, in accordance with Article L. 221-28 of the Consumer Code.
The Customer must bear the direct costs of returning the item.
To this end, the Product must be returned within fourteen (14) days of notifying the Seller of the decision to withdraw, unless the Seller offers to pick up the Product itself.
Withdrawal Period
The withdrawal period expires fourteen (14) days after the day on which you, or a third party other than the carrier and designated by you, physically takes possession of the goods.
If the Customer has ordered multiple Products in a single Order resulting in multiple Deliveries (or in the case of an Order for a single Product delivered in multiple shipments), the withdrawal period
will expire fourteen (14) days after the day on which you, or a third party other than the carrier and designated by you, physically takes possession of the last item (or batch).
In the event that the Product is delivered in multiple batches or pieces, the withdrawal period will expire fourteen (14) days after the day on which you, or a third party other than the carrier and designated by you, physically takes possession of the last batch or the last piece.
Notice of the Right of Withdrawal
To exercise the right of withdrawal, the Customer must notify us of their decision to withdraw by means of an unequivocal statement (e.g., a letter sent by mail, fax, or email) to the following address: Laprisienneofficielle@gmail.com
You may also use the form below:
Withdrawal Form
(Complete and return this form only if you wish to withdraw from the contract)
Attn: La Parisienne
I hereby notify you of my withdrawal from the General Terms and Conditions of Sale relating to the sale of the Product listed below:
— Ordered on ................... / Delivered on ...................
— Product ...................
— Order No.: ...................
— Customer Address: ...................
— Date: ...................
In order for the withdrawal period to be observed, the Customer must notify the seller of their intention to exercise the right of withdrawal before the withdrawal period expires.
Effects of Withdrawal
In the event of withdrawal by the Customer, the Seller agrees to refund all amounts paid, including shipping costs, without undue delay, and no later than fourteen (14) days from the date on which the Seller is informed of the Customer’s decision to withdraw (Article L. 221-24 of the Consumer Code).
Unless the Seller offers to pick up the Products, the Seller may defer the refund until the Products are received or until the Customer has provided proof of shipment of the Products, whichever occurs first.
The Seller will issue the refund using the same payment method used by the Customer for the initial transaction, unless the Customer expressly agrees to the use of another payment method and provided that the refund does not incur any costs for the Customer.
Return Procedures
In any case, the Customer must, no later than fourteen (14) days after notifying the Seller of their decision to withdraw from these Terms and Conditions, return the item to the Seller at the following address:
AEJ CORP LTD
14 Place de l'Oratoire,44000 Nantes
TEL: 0782079172
This deadline is considered met if the Customer returns the item before the fourteen (14)-day period expires.
Return Shipping Costs
The Customer must bear the direct costs of returning the item.
Condition of the Returned Item
The Product must be returned in accordance with the Seller’s instructions and must include all accessories provided.
The Customer’s liability is limited to any depreciation of the item resulting from handling beyond what is necessary to determine the nature, characteristics, and proper functioning of the Product.
In other words, the Customer may test the Product, but may be held liable if they handle it in ways beyond what is necessary.
Exclusions from the Right of Withdrawal
The right of withdrawal does not apply in the following cases:
- Provision of services that have been fully performed before the end of the withdrawal period and, if the contract imposes a payment obligation on the consumer, where performance has begun with the consumer’s prior and express consent and with the consumer’s acknowledgment of the loss of their right of withdrawal, when the service has been fully performed by the professional;
- The supply of goods or services whose price depends on fluctuations in the financial market that are beyond the trader’s control and that may occur during the withdrawal period;
- The supply of goods made to the consumer’s specifications or clearly personalized;
- The supply of goods that are liable to deteriorate or expire rapidly;
- The supply of goods that have been opened by the consumer after delivery and cannot be returned for reasons of hygiene or health protection;
- The supply of goods that, after delivery and by their very nature, are inseparably mixed with other items;
- The supply of alcoholic beverages whose delivery is deferred for more than thirty days and whose value agreed upon at the time the contract was concluded depends on market fluctuations beyond the control of the seller;
- Maintenance or repair work to be performed urgently at the consumer’s residence
consumer’s home and expressly requested by the consumer, limited to replacement parts and
work strictly necessary to address the emergency;
- The supply of audio or video recordings or computer software when they have been opened by the consumer after delivery;
- The supply of a newspaper, periodical, or magazine, except for subscription contracts for such publications;
- Conclusion through a public auction;
- Accommodation services (other than residential), goods transportation services, car rentals, catering, or recreational activities that must be provided on a specific date or within a specific period;
- The supply of digital content not provided on a tangible medium, where performance has begun before the end of the withdrawal period, and, if the contract imposes a payment obligation on the consumer, when:
- Has given prior and express consent for the performance of the contract to begin before the expiration of the withdrawal period; and
- Has acknowledged that they will lose their right of withdrawal; and
- The merchant has provided confirmation of the consumer’s agreement in accordance with the provisions of the second paragraph of Article L. 221-13 of the Consumer Code.
(Article L. 221-28 of the Consumer Code)
Appendix 3. Delivery Policy
Delivery Area
The Products offered can only be delivered within the Territory.
It is not possible to place an Order for any delivery address located outside this Territory.
Products are shipped to the delivery address(es) that the Customer provided during the ordering process.
Shipping Times
The time required to process an order and issue an invoice before shipping the products from the warehouse is indicated on the Website. These times do not include weekends or holidays.
An email will be automatically sent to the Customer upon shipment of the Products, provided that the email address provided in the registration form is correct.
Delivery Times and Costs
During the Order process, the Seller informs the Customer of the available delivery times and shipping options for the purchased Products. Shipping costs are calculated based on the delivery method, the package’s weight, and the delivery address.
The Customer is responsible for paying these costs in addition to the price of the purchased Products.
Details regarding delivery times and costs are provided on the Website.
Delivery Methods
The following delivery methods are available: delivery via postal service
If the Customer is not home, a delivery notice will be left so the Customer can pick up the package at their local post office.
Delivery Issues
In the event that the service provider fails to fulfill its delivery obligation, the Customer may invoke Article L. 216-6 of the Consumer Code, which provides for the following options:
— To notify the suspension of payment of all or part of the price until the professional has fulfilled their obligations, in accordance with Articles 1219 and 1220 of the Civil Code;
— To terminate the contract if, after giving the service provider formal notice to make
delivery within a reasonable additional period, the service provider has not fulfilled its obligations within that period.
The contract is deemed terminated upon the Seller’s receipt of the letter or written notice informing the Seller of such termination, unless the Seller has fulfilled its obligations in the meantime.
The Customer may terminate the contract immediately:
— When the professional refuses to deliver the Product or when it is clear that he or she will not
will not deliver it;
— When the merchant fails to fulfill the obligation to deliver the Product by the date or by the deadline specified in Article L. 216-1 of the Consumer Code, and such date or deadline constitutes an essential term of the contract for the Customer. This essential term arises from the circumstances surrounding the conclusion of the contract or from an express request by the Customer prior to the conclusion of the contract.
When the contract is terminated in accordance with the terms set forth, the Seller shall refund to the Customer the full amount paid, no later than fourteen (14) days from the date on which the contract was terminated.